Service Dispatcher
Company: Horne Heating & Air Conditioning
Location: Belmont
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Join Our Team as an HVAC Service
Dispatcher! Please, no calls. All candidates must apply online. Our
Service Dispatchers play a crucial role in managing technician
schedules to ensure service calls are conducted efficiently and
profitably . We believe our dispatchers are vital to our team's
success, providing support that keeps operations running smoothly.
As a Service Dispatcher, you will handle service requests, assess
prioritization needs, and accurately schedule work orders. Your
attention to detail is essential as you review technician notes and
job details, and maintain clear communication with managers,
technicians, and customers. We have two 4/10 shifts available,
Monday - Thursday 7:00 am to 6:00 pm , or Tuesday - Friday 7:00 am
to 6:00 pm . If you are proactive , quick-thinking , and adaptable
to changes, while providing exceptional customer service with a
positive attitude, we want to hear from you! What are you waiting
for? Apply now! Our hiring managers are excited to meet dedicated
individuals ready to contribute to our HVAC success! Horne is proud
to offer: Competitive Pay: $22.00 - $25.00 per hour based on
experience, with opportunities for bonuses based on departmental
profitability Performance Bonus Opportunities Year-Round Work
Stability 2 Weeks Accrued Paid Time Off in your first year 5 Paid
Holidays and Your Birthday Medical, Dental, Vision, Life, Hospital
Indemnity & More 401(k) with 3% full match and partial match on
4-5% Opportunities for Growth & Advancement Ongoing Training &
Development Quarterly incentives for achieving goals Fun Company
Events and Team Building Activities Why Work With Us? Strong Team
Culture: Join a supportive environment where your growth and
well-being are prioritized. Top-Notch Leadership: Our leaders focus
on employee development and provide regular check-ins. Additional
Earning Potential: Competitive pay with opportunities for extra
commissions and spiffs. Company Events and Trips: We celebrate our
team with quarterly events and annual parties, with past trips to
Vegas, the Dominican Republic, and more! Required Qualifications:
At least 2 years of coordinating or dispatching experience (working
for an HVAC, plumbing, electrical, or related industry is a plus,
but not required) At least 1 year of call-center-based customer
service experience Excellent written and verbal communication
Excellent organization and multitasking skills Ability to work
consistently and successfully in a fast-paced environment Ability
to work independently Experience with Service Titan is a plus, but
not required
Keywords: Horne Heating & Air Conditioning, Charlotte , Service Dispatcher, Customer Service & Call Center , Belmont, North Carolina
