Maintenance Operations Coordinator

Company: Community Association Management
Location: Charlotte
Posted on: January 22, 2026

Job Description:

Job Description Job Description Because Communities Deserve Better. At Community Association Maintenance , we believe in leadership, accountability, and creative problem-solving — because the communities we serve deserve nothing less. The Maintenance Operations Coordinator plays a critical role in ensuring work orders are executed efficiently, accurately, and in alignment with our service standards. This position bridges internal operations and field service, ensuring that every maintenance request is handled with precision and care from start to finish. About the Role The Maintenance Operations Coordinator is responsible for overseeing all maintenance work orders from assignment to completion. Once a Community Manager approves a work order in CincSystems, it automatically flows to our Field Service Management (FSM) platform. From there, this position ensures the right resources are dispatched, timelines are met, updates are recorded, and outcomes are communicated back to the team. This role requires a highly organized, detail-oriented professional who thrives in a fast-paced, service-driven environment — ensuring that our commitment to “Because Communities Deserve Better” is upheld through every task and transaction. What You’ll Do Coordinate and Dispatch Work Orders once received in the FSM platform, assigning tasks to internal technicians or subcontractors based on skill set, location, and urgency. Monitor Work Order Progress , ensuring each job is completed on time, within scope, and with proper documentation. Validate Vendor Compliance , confirming licensing, insurance, and quality standards are met prior to dispatch. Communicate with Internal Teams — providing real-time updates to the Director of Maintenance and Community Managers as jobs progress. Ensure Documentation Accuracy , including photos, notes, and cost verification for every work order. Support Financial Accuracy by ensuring all labor and materials are properly coded for invoicing. Identify Recurring Issues or inefficiencies and recommend process improvements. Collaborate Cross-Functionally with Resident Services, Accounting, and Community Management to ensure visibility and transparency. Participate in Weekly Maintenance Meetings to review performance metrics, open work orders, and departmental improvements. RequirementsWhat You’ll Bring 3 years of experience in facilities coordination, maintenance administration, or operations support. Strong organizational and multitasking skills with the ability to prioritize high volumes of work orders. Proficiency with work order or field service platforms (FSM, CMMS, etc.). Excellent written and verbal communication skills. A proactive, service-first mindset with a commitment to accountability and accuracy. High attention to detail and ability to work collaboratively across teams. Work Environment & Schedule Full-time, 40 hours per week (Monday–Friday, 8:00 AM – 5:00 PM). May require occasional extended hours or weekend work based on project demand. Reports directly to the Director of Maintenance

Keywords: Community Association Management, Charlotte , Maintenance Operations Coordinator, Construction - Building Trades , Charlotte, North Carolina