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Advanced Monitoring Technician - Media

Company: Spectrum
Location: Charlotte
Posted on: April 18, 2019

Job Description:

Spectrum Reach (www.spectrumreach.com) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.

JOB SUMMARY

Under limited supervision, perform proactive and reactive monitoring of all the fundamental tasks required in the day to day operations of Spectrum Reach. Responsible for monitoring initial triage, escalation, and resolution of the linear insertion, digital insertion, processes, workflows, and apps within Reach. Responsible for the communications between the Advanced Monitorning Team and the NOC, Fullfillment, Engineering, Field Tech Ops or any other group affected.

MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Perform basic network operations and functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
  • Handle incoming trouble calls, work closely with other departments and vendors to resolve service issues
  • Resolve network problems/faults; escalate as necessary to appropriate parties.
  • Track and update problems in the trouble ticketing system.
  • Monitor service levels and take appropriate action to maintain service level agreements.
  • Monitor traffic patterns to identify potential problem areas and take corrective action to implement short term adjustments and refer chronic problems to Engineering and Field Tech Ops for a permanent resolution.
  • Identify alarm correlations and appropriate response actions for future automation.
  • Provide timely and accurate reports for analysis of the network and Network Monitoring System.
  • Perform any other duty specified by your supervisor. REQUIRED QUALIFICATIONS
    • Basic understanding of network operations, Windows and Linux operating systems
    • Ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned
    • Ability to troubleshoot, and event/alarm correlation skills.
    • Knowledge of network topology and TCP/IP.
    • Knowledge of network operations tools. EDUCATION/EXPERIENCE

      High School Diploma or GED required
      Bachelor's Degree preferred, Technical Institute degree or certificate in Computer Science, Network Management, Information Systems, or other related field or equivalent work experience preferred

      RELATED WORK EXPERIENCE

      Troubleshooting/survelliance experience

Keywords: Spectrum, Charlotte , Advanced Monitoring Technician - Media, Advertising , Charlotte, North Carolina

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