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Customer Marketing Senior Specialist

Company: Honeywell
Location: Charlotte
Posted on: January 26, 2023

Job Description:

Join the industry leader to design the next generation of breakthroughs As Customer Marketing Senior Specialist, you will be responsible for managing operations of the Honeywell HQ Customer Experience Center (CXC) with a focus on maximizing the space as a Marketing, Sales, and Communications platform. This includes content creation, budget, and resource management, providing tours for visitors and tracking success metrics. You will also develop and manage a database and understanding of the overall CXC global footprint and develop best practice tools and governance to optimize while ensuring coherent and relevant content and messaging is aligned to our broader brand. The position is based in Charlotte, NC, and reports to the Manager, Sponsorships and Events. Specific areas of responsibilities include the following:Content Development

  • Identify and develop content updates to reflect new Honeywell products, solutions, and services while providing guidance regarding best practices and ensuring global brand consistency.
  • Interface across all levels of Honeywell; scale and maintain digital-first platforms and workflows to coordinate between business units and their partners.
  • Support corporate presentations as needed.Marketing
    • Proactively market the CXC, including developing and implementing a strong communication plan throughout internal and external Honeywell channels.
    • Standardize and implement a process for success metrics and related reports.
    • Create dashboards to share functional effectiveness.Operations Management
      • Manage the day-to-day operations and related budget for the CXC.
      • Oversee technical maintenance and upgrades as needed.
      • Manage relationships with external and internal suppliers as well as with key internal stakeholders.
      • Oversee development - scheduling, job trafficking, and approvals - towards on time/ budget delivery.Hospitality
        • Represent Honeywell as the CXC ambassador delivering a world class experience for guests.
        • Manage calendar and coordinate customer visits as well as book, manage and act as primary lead for all tours through the CXC.
        • Facilitate (after-hours) events for VIPs and special guests of leadership team.
        • Coordinate with corporate hospitality event team. Plan catering services where necessary. YOU MUST HAVE
          • Bachelor's degree in Communications, Marketing, Event Management, or similar field
          • 5+ years in an operational / supervisory capacity at an executive briefing or visitor center
          • Minimum of 5 years marketing or event management experience
          • Proficiency in Microsoft Office with expertise in PowerPoint
          • Understanding of creative and production processes for presentations, videos, etc.
          • Expert organizational and project management skills
          • Strong communication/presentation skills
          • Fluent in written/spoken English, other languages a plus
          • Passion for winning! WE VALUE
            • MBA desired
            • Working knowledge of Adobe Creative Suite
            • Corporate environment experience a plus
            • Ability to work independently and in a team environment
            • Strong attention to detail
            • Strong project management skills Additional Information
              • JOB ID: HRD187033
              • Category: Marketing
              • Location: 855 S Mint St,Charlotte,North Carolina,28202,United States
              • Exempt
              • Marketing (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Charlotte , Customer Marketing Senior Specialist, Advertising , Charlotte, North Carolina

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