Technical Writer

Company: Genesis10
Location: Charlotte
Posted on: September 15, 2020

Job Description:

Genesis10 is currently seeking a Technical Writer with our client in the financial industry in their Charlotte, NC or Richardson, TX location. This is a 12 month contract position. Responsibilities The Technical Writer role will support the Productivity Portfolio Product Management teams with their adoption and deployment of Microsoft365 (including SharePoint Online, Office Apps, OneDrive, Stream, Power Apps, etc. The writer will play a key role in assisting the Product Management teams in the identification, drafting, editing and publishing all written artifacts for the M365 project - including, but not limited to, user documentation, user communications, form emails, usage agreements, best practices, usage guidelines, management presentations, testing outlines, and online marketing materials Partnering with the Strategic and Functional Productivity teams (Engineering, Operations, Product Management and Support) to collect and document all business requirements into a business requirements doc Assisting Product Managers in the development of online training material (including FAQs, how-to instructions, productivity tips and more) Helping Product Managers in the development of governance materials (including product standards, usage agreements, best practices, guidelines, etc.) Collaborating with the various marketing teams to help develop and draft the overall marketing plan Assisting Product Managers with the drafting and deployment of marketing materials within the marketing plan (user communications, form emails, surveys, etc.) Assisting Product Managers with identifying and drafting support-related artifacts (knowledge base articles, support scripts, support flow, self-serve support resources, etc,.) Partnering with the Business Relation Managers (BRMs) and SP teams to develop and distribute client-facing artifacts where needed (including user PowerPoint decks and one-pagers) Will assist Product Managers with any written updates for management Requirements 5 years as a Technical Writer required 5 years using MSOffice apps and SharePoint (M365O365 and SPOnline a big plus) Superior writing skills required Excellent analytical and presentation skills ability to produce clearconcise documents, presentations etc. Facilitation skills will need to corral members of various teams to focus and drive results Presentation skills should be able to verbally present to large audiences virtually in a well-spoken and concise manner. Excellent organizational skills, including the ability to prioritize work and meet deadlines in a high-demand environment Strong business-centric mindset Ability to manage complex priorities simultaneously with strong attention to detail and accuracy in a fast-paced, matrixed environment Self-motivation, self-direction, organizational skills and the ability to manage multiple priorities without sacrificing quality or timelines Demonstrated ability to influence, negotiate, and drive results Able to work as a W2 employee of Genesis10 (no Corp-to-Corp) Desired skills Microsoft 365 (Office 365) SharePoint Online experience Light SharePoint development Experience on large, enterprise-scale initiatives Solid Project Management or Product Management skills a plus Financial industry experience desired Client Enterprise Change Management Bachelor's degree Excellent Team player Can do Attitude If you have the described qualifications and are interested in this exciting opportunity, please apply About Genesis10 Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, MFDV"

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