Regional Director of Front Office Operations

Company: PT Solutions Physical Therapy
Location: Charlotte
Posted on: April 30, 2025

Job Description:

As a Regional Director of Front Office Operations, you will lead and direct all operational components related to front office functions within each clinical point of service for PT Solutions for a designated region. General areas of oversight include but are not limited to workflow design/redesign, process standardization, accountability, structure development, training, root cause analysis, oversight of practice management as it relates to patient intake, insurance verification, patient communications, patient satisfaction, over the counter collections, referral tracking and team development. This role will act as the key advocate and business leader for all functions related to the front desk working with all relevant associated departments as necessary for their region.SUCCESS LOOKS LIKE

• Create and improve standardized workflows across multiple site locations
• Effectively communicate and lead change in a matrix organization
• Teach, coach, present and facilitate at all levels of the organization from the individual practice level to executive leadership
• Successfully lead cross-functional teamsBENEFITS
  • Competitive compensation with ability to earn performance-based incentives
  • Professional development and career progression
  • Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrualEXPERIENCE & EDUCATION
    • Bachelor's degree preferred
    • Management experience preferred
    • Minimum three years of healthcare experience required
    • Excellent project management and organizational skills
    • Ability to hold teams accountable and drive metric driven performance
    • High level of professionalism and emotional intelligencePay Range:
      • $57K-$69K per year
      • Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.Schedule:
        • Full-time Mon-FriExpanding Access to Quality CareAt PT Solutions, we're more than colleagues; we're a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.Let's go further together and transform care. Join the #PTSLife today!
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Keywords: PT Solutions Physical Therapy, Charlotte , Regional Director of Front Office Operations, Administration, Clerical , Charlotte, North Carolina