Office Manager
Company: Fresh Dental
Location: Concord
Posted on: January 26, 2023
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Job Description:
Do you want to have FUN while providing BEST-IN-CLASS CARE to
your patients?Do you want to feel appreciated for your
contributions to your team?We are looking for a Full-Time Office
Leader four our amazing t4eam at FRESHDentalState-of-the-art dental
practice is growing! Fresh Dental has been serving the community
since 2015 as a full-service general practice. We provide general,
emergency, cosmetic, orthodontic, periodontic, and pediatric
services.The Office Leader is responsible for oversight and
implementation of the day to day operations of the practice.
Ultimately the Office Leader (OL) is responsible for everything
that happens in the practice. This includes developing strategies
for future growth and implementing processes to correct areas where
the practice has not met goals in previous months. Above all the
Office Leader is the customer service ambassador in the office and
serves as an example and resource for the rest of the office staff.
In addition, the OL is responsible for (but not limited to) tasks
in the following areas: Payroll, Human Resources, Financial,
Insurance, Scheduling, Regulatory and Facility Maintenance.CUSTOMER
SERVICEUphold and enforce all FRESH Dental customer service
standards --- Ensuring all patient communication is answered and
replied to a timely manner --- Creating a superb patient experience
in the office --- Answering and resolving account balance and
insurance issues --- Delicately handle all patient behavior issues
and complaints --- Working with community events and groups to
promote the FRESH Dental brandPAYROLL AND SCHEDULINGRequiring all
staff members record hours worked in a timely and accurate manner
--- Respond to all time off and missed punch requests --- Schedule
appropriate staffing to handle the patient needs --- Submit payroll
on time to the payroll companyFINANCIALEvaluate and report daily on
the office financial standing --- Ensure office collections remain
at more than 98% --- Present accurate estimates to patients before
treatment is performed using hand estimation of insurance
limitations and clauses --- Use solid financial arrangement
techniques to help patients overcome barriers to affording
treatment --- Conform to the FRESH Dental policies when making any
adjustments or discountsINSURANCE CLAIMSEvaluate and report daily
on the office financial standing --- Ensure office collections
remain at more than 98% --- Present accurate estimates to patients
before treatment is performed using hand estimation of insurance
limitations and clauses --- Use solid financial arrangement
techniques to help patients overcome barriers to affording
treatment --- Conform to the FRESH Dental policies when making any
adjustments or discountsHUMAN RESOURCESInterviewing and making
evidence-based recommendations to the practice owners ---
Maintaining a cohesive, efficient and productive dental team --- Be
the liaison between associate doctors and the practice owners ---
Train and mentor staff to grow with the company --- Inform the
owners of any upcoming corrective action with the team and properly
document all performance discussions with team
membersREGULATORYSchedule mandated OSHA and HIPAA training ---
Ensure the OSHA and related manuals are kept up to date with
staffing and office changes --- Follow up with team members to
comply with all documentation of OSHA required practices is up to
date --- Maintain documentation of all license and certificates for
clinical staff membersWe are located across from Concord Mills!WHAT
A SUCCESSFUL CANDIDATE WILL LOOK LIKE:Bachelor's degree (or
equivalent experience). --- 2+ years of experience managing
operations in the field. --- Demonstrates knowledge of basic
financial concepts, practices, and procedures. --- Exhibits a
comprehensive understanding of driving revenue within the practice,
operational processes, analysis of data, and the ability to analyze
expense controls. --- Advanced business knowledge of strategies and
tactics that affect our marketplace. --- Proficiency in MS
products, including Microsoft Excel. --- Excellent customer service
skills. --- Understands registration, scheduling and billing
systemCompensation & Benefits:Guaranteed Hourly Rate $50,000 -
$73,000 depending on experience plus lucrative bonus!Paid Vacation
& Paid Holidays401k Program: with matching contributionsBenefits:
(offered at 30 hours or more)Competitive health, dental, and vision
planLife Insurance and Disability InsuranceEqual
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex (including pregnancy), sexual orientation,
gender identity or expression, national origin, age, genetic
information, protected veteran status, disability status or other
legally protected status. Guardian Dentistry will make reasonable
accommodations for qualified individuals with disabilities unless
doing so would result in an undue hardship
Keywords: Fresh Dental, Charlotte , Office Manager, Administration, Clerical , Concord, North Carolina
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