Operations Support Coordinator (Data Entry)

Company: American Red Cross
Location: Charlotte
Posted on: May 15, 2022

Job Description:

Job Description Bring your data entry/records management skills to a role that plays a direct part in our life-saving mission. Join the Red Cross Biomed Team At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You---ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and success. Summary Enter information records, such as services provided by the Donor and Client Support Department, financial transactions accomplished by a unit, or participants/enrollees in programs administered by a unit into the appropriate automated system(s). Retrieve data from automated systems for the development of standard reports. Responsible for quality control of projects including accuracy and integrity of data. Participate in making recommendations regarding the design of program applications. Orient, train, assign and check the work of lower-level employees. Provide support, development, and/or leadership guidance to all volunteers. Schedule Monday-Friday 8:30 am to 5:00 pm Qualifications: Education: High School or equivalent required. Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required. Intermediate- to expert level computer skills with Microsoft Office applications and other data systems required. Microsoft Excel experience: able to pull data, pivot tables, and manipulate data, etc Good verbal and written communication and customer service skills required. Must be detail-oriented; possess strong organizational skills and the ability to process data with speed and accuracy. Ability to work on a team. Responsibilities: Maintaining the regulated document backup folders (used by DCSC staff when eDocs is down) as well as the process of creating backup flash drives for Document Review and Operations/Data Management Teams Maintaining the DCSC Approved Folders with selected documents that staff can access during call management as well as prefilled forms; letters etc. Coordinate and Assist with Annual Version Control/Document Cleanup Support the report generation/distribution for the Call System (Seratel) as well as maintain the agent profiles (add/remove etc) This person will also be trained on any internal support functions needed when ARC implements a new phone platform for managing calls Maintaining the contact information for various contact lists DCSC Staff needs to access during their daily work such as: Hospital Blood Bank Contact Information and Gain Controls Contact Info by ARC Site Maintaining the Emergency Contact List as well coordinating the Emergency Drills/maintaining the Emergency Plan (edits, updates etc) In addition, the person occupying this position will provide any other needed, similar to current staff reporting to Cathy as it relates to : Audit Requests an Footprints Management The American Red Cross requires all new hires to be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process before their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved before being hired. As part of the world---s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering---both during the COVID-19 pandemic and year-round. Company Description As one of the nation---s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs.

Keywords: American Red Cross, Charlotte , Operations Support Coordinator (Data Entry), Administration, Clerical , Charlotte, North Carolina