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Network Support Engineer

Company: Fairview Search Group, LLC
Location: Charlotte
Posted on: September 14, 2019

Job Description:

Job DescriptionFAIRVIEW SEARCH GROUP, LLCCareer Opportunity: Network Support EngineerEmployment Type: Direct Hire - Full TimeCompensation: Up to 65,000CANNOT PROVIDE SPONSORSHIP JO#: 2309Fairview Search Group, LLC. is currently leading a search for a Network Support Engineer for a Full time Direct Hire opportunity in Charlotte.Our client is a Fortune 500 company and industry leader spread across the United States to over 20 metropolitan markets.Responsibilities Provide appropriate communication to the business during critical, production impacting events as outlined by Business Technology support process. Communicate with the technical teams as outlined in Business Technology support process on all non-production impacting, critical events. Maintain outage notification logs and follow documented escalation procedures where appropriate. Assist in monitoring that all tickets are following the necessary escalation path and are resolved quickly. Facilitate in the performance of root cause analysis to identify and recommend operational changes to the management team. Provide support and assistance for third level troubleshooting on all of the company's applications, network infrastructure and triage to vendors or operations for higher level escalations. Assist in the documentation of all facets of technology including vendor documentation, circuit data, and knowledge base articles to ensure support success. Windows server, O365, and Exchange troubleshooting. Exchange and O365 mail work. Comply with Change Management controls and guidelines.Minimum Qualifications3+ years of application support experience.3+ years of Cisco IPT experience3+ years of Firewall experience3+ years of O365 / Exchange administration or support experience3+ years of IT customer support experience1+ years of Velo Cloud / SDWAN experience3+ years of telephony experienceCompTIA Network +3+ years of Enterprise WAN management experience (MPLS, Internet, and Metro Ethernet)PreferredUndergraduate degree in technical or related field of studyExperience with Solarwinds (or other monitoring / alerting tools) Knowledge of and experience with the ITIL Service Management frameworkForward resume immediately for a confidential review to or use the "Apply" option.Visit us at for additional opportunities.Fairview Search Group, LLC is a Charlotte, North Carolina based Executive Search and Staffing / Recruiting firm specializing in the placement of Accounting, Finance, Tax, Treasury, Audit, Information Technology and Project Management professionals in all industries.

Keywords: Fairview Search Group, LLC, Charlotte , Network Support Engineer, Accounting, Auditing , Charlotte, North Carolina

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