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Billing Analyst I

Company: Spectrum
Location: Charlotte
Posted on: May 20, 2019

Job Description:

Client Reference Code: 240701


Responsible for the development and documentation of billing solutions to address business needs. Understands business process and the systems utilized to implement business process to achieve Company goals. Assists in the completion of billing application projects at the corporate level. Facilitates the gathering of data from various systems and sources to perform analysis, design and business impact assessments for billing related projects.


Actively and consistently support all efforts to simplify and enhance the customer experience and the needs of internal clients and projects.
Gathers, analyzes, refines, validates, documents and maintains complex systems requirements for requests related to billing systems and reporting needs.
Analyzes system interdependencies, system requirements, risks, and risk mitigations that could impact or be impacted by the delivery of new products, services, processes and/or support technologies including assessing and communicating impacts of systems changes and/or outages/risks to the business.
Defines, documents, implements, communicates and tracks related systems rules, policies and configurations.
Makes recommendations based on data for process improvement and strategic business decision making.
Assists in the implementation of billing software standards and processes.
Delivers on project commitments and assists team members to ensure timely project completion.

Understands policies, procedures, and practices for analysis of business performance and impact.

Develops communication documentation to support deployment of reporting and application solutions to end users.

Performs other duties as requested by leadership


Skills / Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to handle multiple projects and tasks
  • Ability to make decisions and solve problems while working under pressure
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
  • Ability to work independently
  • Ability to work with others to resolve problems, handle requests or situations
  • Ability to perform detailed data analysis and design
  • Ability to effectively consult with department managers and leaders


    • Bachelors degree in Information Technology or business related field, or equivalent experience

      Related Work Experience

      • 1 year of Overall general Systems and Applications Experience
      • 1 year of Data collection and database design
      • 2 years of Reporting Systems Experience
      • 2 years of Project Management
      • 2 years of Documentation and Design


        Skills/Abilities and Knowledge

        • Knowledge of business process design and development
        • Knowledge of cable television products and services
        • Knowledge of operating systems (windows), desktop productivity software (MS Office)
        • Knowledge of database/reporting systems (SQL, Oracle, .NET, Crystal, etc)
        • Knowledge of basic ETL concepts and systems (SSIS, Informatica, Alteryx)
        • Knowledge of SQL Server Reporting Services
        • PM experience and/or PM certifications


          Office environment

          Job Code : CBI300 Billing Analyst I Exempt


Keywords: Spectrum, Charlotte , Billing Analyst I, Accounting, Auditing , Charlotte, North Carolina

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