Service Delivery Consultant

Company: Bank of America
Location: Charlotte
Posted on: April 5, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies. Position Summary: Perform contract review of all related documents involved in purchases such as hardware maintenance, telecom agreements, software licenses and rental expense. Owns the electronic invoicing governance that includes managing the GEP Contract Data Records (CDR) created for Global Service and Software License Maintenance Agreements through the life of the contract with the vendor. Deliver vendor financial forecast of $115 Million, analysis and consulting across multiple lines of business within Core Technology Infrastructure. Responsible for the preparation and modification of GEP Billing Contracts. Collaborate and partner with product managers, Finance, Global Business Services and Third Party Procurement teams to ensure the approved contractual spend is allocated and forecasted appropriately to meet the company's overall strategy and goals. Responsibilities: Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams Required Qualifications: 3-5 years’ experience in financial forecasting and/or related experience in the Financial Services Industry. Ability to manage a large book of work. Ability to sort/mine large sets of data from multiple data sources. Intermediate to advanced knowledge of Excel. Develop and maintain a 3 year rolling forecast for multiple lines of business (Cloud, Network, Hosting Services, Midrange Software, Server, Storage, Mainframe & Tools products). Ability to manage multiple tasks in a fast paced demand-driven environment. Excellent verbal and written communication skills. Ability to independently problem solve, apply reason, take initiative, and use sound judgment. Desired Qualifications: BA/BS in Business Management Finance, Economics or Accounting. Familiarity with Copilot. Microsoft Word, PowerPoint, Visio & Teams. Knowledge of Core Technology Infrastructure products and services, GEP SMART, APPIAN, eledger. EVDM, BICS. Skills: Collaboration Influence Project Management Result Orientation Stakeholder Management Analytical Thinking Business Acumen Financial Management Innovative Thinking Risk Management Adaptability DevOps Practices Solution Delivery Process Solution Design Technical Strategy Development Shift: 1st shift (United States of America) Hours Per Week: 40

Keywords: Bank of America, Charlotte , Service Delivery Consultant, Accounting, Auditing , Charlotte, North Carolina