Business Control Manager

Company: Bank of America
Location: Charlotte
Posted on: April 3, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! GRM Data Governance, Business Control Manager Background: Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth. In a data driven economy, strategic data asset management is foundational to add to the enterprise value. Within GRM, we have established the Data Strategy & Management (DSM) function. A key pillar of this function is a strong Data Governance foundation. Job Description: Under the GRM Data Governance Executive’s leadership, the Business Controls Manager will oversee adherence to the Enterprise Data Management Policy and Standard requirements, inclusive of leading or assisting with the following: Monitoring adherence to Policy/Standard requirements and partnering with Subject Matter Experts in the Risk Lines of Business to establish and maintain breach remediation plans Establishing consistent data health reporting/dashboards across GRM Overseeing the development and maintenance of GRM-wide data management procedures Overseeing the completion of attestations required by Policy and/or Standards Performing thematic analysis of data-related issues and incidents Ensuring GRM data-related initiatives are aligned to the DSME data strategy Overseeing DSME-owned audit issues to ensure timely and sustainable remediation Driving partnership with 2nd and 3rd line to maintain a strong control environment This individual may also assist with the following, as needed: Develop and implement a robust stakeholder engagement strategy and communication plan Establish and execute against a DSM Employee Engagement action plan Establish and maintain the GRM DSM Operational Excellence/SIM portfolio, ensuring alignment to the DSM strategy Required Qualifications: Bachelor’s degree Direct experience in a risk or business controls role, preferably within the financial industry Exceptional leadership and stakeholder management skills Strategic thinking, intellectual curiosity, and a keen focus on operational excellence Excellent analytical and organizational skills Ability to translate data into meaningful information Exceptional written and verbal communication skills and executive presence Ability to deliver insightful and concise executive presentations Proven ability to work in a complex, fast-paced and evolving environment Desired Qualifications: Direct experience in a data management role, preferable within the financial industry Proficiency with data analytics and visualization tools such as Tableau and Alteryx Program/project management Experience with procedure documentation General Job Description: This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Responsibilities: Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards Performs monitoring and testing of controls, identifying issues and control improvements for remediation Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts Manages the performance and productivity of team members that conduct quality inspection reviews Ensures timely execution of QA activities including control execution, case management, and results reporting Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting Skills: Controls Management Oral Communications Risk Management Stakeholder Management Strategy Planning and Development Continuous Improvement Drives Engagement Influence Strategic Thinking Talent Development Data and Trend Analysis Decision Making Monitoring, Surveillance, and Testing Problem Solving Quality Assurance Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544) Pay and benefits information Pay range $113,100.00 - $156,300.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Charlotte , Business Control Manager, Accounting, Auditing , Charlotte, North Carolina