Finance Customer Care Rep II
Company: Disability Solutions
Location: Charlotte
Posted on: May 2, 2024
Job Description:
Job Description What's a career like at BAE Systems? Remarkable!
BAE Systems seeks a Finance Customer Care Representative to support
our team in the Charlotte, NC Metro. This position does not offer
relocation. (Hybrid position does not mean Remote 100%) This
position requires onsite training for 8-10 weeks and then you will
be HYBRID "onsite & remote". The Customer Care Representative
reports into the Finance Shared Services (FSS) Customer Care
Supervisor. The Finance Customer Care department serves as the
primary contact for employee's and vendor's service needs,
questions or issues as they relate to Finance, Travel, Expense
Management, Card Administration, and Accounts Payable. The Customer
Care Representative is responsible for providing excellent,
effective and prompt customer support to internal and external
stakeholders for services provided within Enterprise Shared
Services. The department supports routine to complex questions and
requests which support the Enterprise Shared Services. Working as a
team, Customer Care Representatives are the single point of contact
for customers for an array of services. This includes responding to
customer issues or questions, resolving problems in a timely
manner, and performing administrative processes via phone, chat,
and email. The position is responsible for answering inquiries,
performing routine program administration, and managing routine
data/records.
- Answers customer or vendor inquiries and accesses information
from multiple sources using numerous computer programs. Fields and
receives customer inquiries for basic to complex administrative
issues and questions;
- Provides a high level of quality and comprehensive customer
care services by collecting information from the customer or
vendor, performing moderately complex transactions, retrieving
answers in a knowledge base, websites, or financial systems,
documenting/tracking service in a case management system, writing
notes and emails to complete service, and filing documents
electronically;
- Works as a team member performing various tasks across Accounts
Payable, and Travel and Expense. Creates cases for handling and
escalates cases to other provider groups, as needed;
- Creates relationships, partners and collaborates with peers,
supervisors and higher-level service center personnel to answer
more complex client questions.Required Education, Experience, &
Skills
- High School Diploma and 1 year work experience or equivalent
experience;
- A college degree with no work experience considered;
- Hands-on experience with MS Office 2010 Applications, Microsoft
Edge and Outlook;
- Excellent 'Written' and 'Verbal' communication skills a
necessity;
- Customer service experience (can be call center, service
oriented, retail customer service, medical office, financial
services, bank tellers, IT Service Desk, IT Help Desk etc.);
- Must display empathy and positive interpersonal skills;
- Must demonstrate professionalism;
- Positive attitude with a 'can do' and 'will do' mentality;
- Must convey friendliness and responsibility to clients,
employees and colleagues;
- Creative problem solver within a regulated environment;
- Results driven for the best customer care;
- Total commitment to clients;
- Ability to have fun in a team environment.Preferred Education,
Experience, & Skills
- 2 years of relevant experience;
- Customer Service experience, Microsoft Office suite, ServiceNow
System;
- Bilingual - Fluency in English and Spanish (written and
verbal);
- Professional skills and ability to work independently;
- Anticipate problems and respond accordingly;
- Articulate complex subject matter effectively based upon caller
needs;
- Experience managing customers or clients;
- Familiarity with Accounts Payable and Travel and Expense;
- Case management systems and knowledge base systems required
(Service Now);
- Enterprise-level financial systems;
- Expense Management System or Concur experience;
- Work history with financial systems including Oracle Financials
or Deltek Cost Point;
- Experience in a finance shared service or call center
environment preferred.Pay InformationFull-Time Salary Range: $36200
- $57900Please note: This range is based on our market pay
structures. However, individual salaries are determined by a
variety of factors including, but not limited to: business
considerations, local market conditions, and internal equity, as
well as candidate qualifications, such as skills, education, and
experience. Employee Benefits: At BAE Systems, we support our
employees in all aspects of their life, including their health and
financial well-being. Regular employees scheduled to work 20+ hours
per week are offered: health, dental, and vision insurance; health
savings accounts; a 401(k) savings plan; disability coverage; and
life and accident insurance. We also have an employee assistance
program, a legal plan, and other perks including discounts on
things like home, auto, and pet insurance. Our leave programs
include paid time off, paid holidays, as well as other types of
leave, including paid parental, military, bereavement, and any
applicable federal and state sick leave. Employees may participate
in the company recognition program to receive monetary or
non-monetary recognition awards. Other incentives may be available
based on position level and/or job specifics.About BAE Systems,
Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an
international defense, aerospace and security company which
delivers a full range of products and services for air, land and
naval forces, as well as advanced electronics, security,
information technology solutions and customer support services.
Improving the future and protecting lives is an ambitious mission,
but it's what we do at BAE Systems. Working here means using your
passion and ingenuity where it counts - defending national security
with breakthrough technology, superior products, and intelligence
solutions. As you develop the latest technology and defend national
security, you will continually hone your skills on a team-making a
big impact on a global scale. At BAE Systems, you'll find a
rewarding career that truly makes a difference.Our Commitment to
Diversity, Equity, and Inclusion:At BAE Systems, we work hard every
day to nurture an inclusive culture where employees are valued and
feel like they belong. We are conscious of the need for all
employees to see themselves reflected at every level of the company
and know that in order to unlock the full potential of our
workforce, everyone must feel confident being their best, most
sincere self and be equipped to thrive. We provide impactful
professional development experiences to our employees and invest in
social impact partnerships to uplift communities and drive
purposeful change. Here you will find significant opportunities to
do meaningful work in an environment intentionally designed to be
one where you will learn, grow and belong.BAE Systems is committed
to hiring and retaining a diverse workforce. We are proud to be an
Equal Opportunity Employer, making decisions without regard to
race, color, religion, sex, sexual orientation, gender identity,
gender expression, marital status, national origin, age, veteran
status, disability, or any other protected class.
Keywords: Disability Solutions, Charlotte , Finance Customer Care Rep II, Accounting, Auditing , Charlotte, North Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...