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Mgr, Billing Solutions

Location: Charlotte
Posted on: September 16, 2023

Job Description:

Code: CB1540 -Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Data-driven, analytical, and collaborative? If so, you could find a home on the Billing Strategy & Design team at Spectrum. -At Spectrum we keep more than 32 million customers connected across our 41-state footprint. Our team provides customers with easy-to-understand bills across all their telecom services including Mobile, Internet, and Cable, and whenever new promotions, or products are released. By leveraging innovation in billing technology, our Billing Strategy & Design team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION -As a Billing Solutions Manager on the Billing Strategy & Design team, your primary focus is to manage a team of billing system analysts. You'll develop and maintain system processes (automation) and determine resources to meet schedule deadlines and assigned objectives. You'll recommend changes to policies and establish organizational procedures. You'll act as advisor to subordinates to maintain schedules and resolve problems. -WHAT OUR BILLING SOLUTIONS MANAGERS ENJOY MOST

  • Advising on methods to improve business processes and billing related changes
  • Managing Business Request Forms (BRFs) and Business Requirement Documents (BRDs) that apply to any changes made in the billing system as it relates to design and product launches
  • Ensuring compliance of all audit requirements
  • Meeting business needs by completing assigned projects on time with high-quality results
  • Working closely with the support team to ensure configuration changes input to the billing system are implemented as approved
  • Researching and resolving billing requests (tickets) from end users -On a given day you'll work on a diverse scope of issues where analysis of a situation or data requires evaluation of many factors, including current business trends. You'll thrive in this role if you can manage multiple projects simultaneously and can communicate with all levels in IT billing and other user departments.
    WHAT YOU'LL BRING TO SPECTRUMRequired Qualifications
    • Experience: Billing system code configurations (including prerequisites): 5 years or more
    • Education: Bachelor's degree in engineering, technical, or related field, or equivalent experience
    • Skills: Working knowledge of Process Management
    • Abilities: Define key performance indicators/metrics; analyze & interpret data; document, and deliver data-driven presentations; supervise and motivate others; develop strong working relationships with peers and project members; conduct risk assessments and develop risk elimination or mitigation plans
    • Travel Ability: Travel requiredPreferred Qualifications
      • ICOMS/CSG experience: 7 years or more
      • Management or leadership experience: 2 years or more -SPECTRUM CONNECTS YOU TO MORE
        • Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
        • Learning Culture: We invest in your learning to help you succeed
        • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow
        • Total Rewards: Apply now, connect a friend to this opportunity or
          CBI540 2023-19578 2023

          Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

          A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

          Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet -, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
          Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Keywords: SPECTRUM, Charlotte , Mgr, Billing Solutions, Accounting, Auditing , Charlotte, North Carolina

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