Collections Representative

Company: GM Financial
Location: Charlotte
Posted on: May 28, 2023

Job Description:

We're not just looking to fill open positions - we're looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact.
Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you've never worked in customer service, you've certainly been a customer. So, the simplest message is to serve your customers the way you want to be served as a customer while resolving delinqquent account.
Projected start date for this opening is mid June
If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.
What We Offer:

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  Competitive Salary of $20/hour and bonus incentive
  
  
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  Day one benefits: Access to health, dental and vision benefits on your first day
  
  
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  12 weeks paid parental leave
  
  
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  Company Match for 401K contribution
  
  
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  Generous Paid Time Off (personal, vacation, sick, paid holidays)
  
  
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  Casual Dress Code
  
  
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  Quarterly Volunteer Opportunities
  
  
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  Onsite Cafeteria
  
  
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  Fun Environment
  
  
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  A culture of learning: Training and career development offered at every level. Plus, educational reimbursement
  
  
  for full-time employees.
  
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  • Family First Discount: Access to discounted prices on GM vehicles, accessories and more.
    
    Training hours: 8am-5pm for 4 weeks in office. Office is located in Huntersville, NC.
    Schedule: 3 shifts 8am-5pm and 2 shifts 11am-8pm Monday-Friday and 1 rotational Saturday a month. 3 days in office per week.
    Collections Representative
    Job Summary
    TheCollections Representative is responsible for making outbound calls and taking inbound calls to resolve delinquent accounts while providing a remarkable customer experience. This team member has contact with customers, other Company departments, Vendors and outside agencies.
    Job Duties
    
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      Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
      
      
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      Execute day-to-day strategies and actively contribute to center performance objectives
      
      
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      Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
      
      
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      Ensure actions are in compliance with company policies and laws
      
      
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      Initiate contact with customers, authorized third parties and vendors to resolve accounts
      
      
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      Maximize productive time by utilizing effective time management skills
      
      
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      Accurately and efficiently document collections and servicing activity in the appropriate system of record
      
      
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      Utilize collection tools appropriately
      
      
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      Perform other duties as assigned
      
      
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      Conform with all company policies and procedures
      
      
      Qualifications
      Knowledge:
      
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        Knowledge of effective customer service techniques
        
        
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        Basic knowledge of state and federal laws (e.g., repossession and bankruptcy)
        
        
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        Basic knowledge of the Automobile Industry
        
        
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        Knowledge of Microsoft Office applications
        
        
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        Understanding of the Fair Debt Collection Practices Act (FDCPA)
        
        
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        Knowledge of GM Financials core business functions, policies and procedures
        
        
        Skills
        
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          Ability to handle multiple tasks and deadlines
          
          
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          Ability to maintain effective working relationships and interact collaboratively with internal and external customers
          
          
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          Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
          
          
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          Detail oriented with accurate data entry skills
          
          
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          Ability to negotiate effectively and apply effective questioning and listening skills
          
          
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          Good verbal and written communication skills
          
          
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          Ability to maintain confidentiality
          
          
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          Commit to continuous improvement of business, customer and employee environments
          
          
          Education
          
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          • High School Diploma or equivalent required
            
            Experience
            
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            • 0-2 years ---previous experience in collections or finance; experience performing general office duties preferred
              
              The starting pay for this role is:
              At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.
              This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.
              Requisition ID: 2023-44676
              External Company URL: www.gmfinancial.com
              Hybrid (Combo of work from home and in-assigned office location): Yes
              Posted Salary: The starting pay for this role is:
              At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.
              This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.

Keywords: GM Financial, Charlotte , Collections Representative, Accounting, Auditing , Charlotte, North Carolina