Patient Experience, Regional Operations Support
Company: Sodexo
Location: Concord
Posted on: May 27, 2023
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Job Description:
Unit Description: Sodexo is looking for individuals with high
energy who love to teach and solve problems as an Manager 3,
Regional Operations Support (ROSI) at a healthcare system in the
Charlotte, NC market. -The role -will work as a high-level Patient
Experience Manager and will interface with other healthcare
professionals to improve the patient experience and lead a team of
1 salaried manager and 40-50 frontline associates. - This position
will be the main point of contact for the Patient Services
Department and report to the General Manager. -In this role, the
ROSI has direct accountability for executing Sodexo systems,
programs, resources, tools, and talent management that drives
operational excellence and our service commitments that are: -
Predictable, Reliable, and Repeatable. - -This is a fantastic
opportunity for a highly passionate, experienced and customer
service driven individual. - You thrive in a fast paced
environment. - You enjoy critical thinking and are a natural
problem solver. - -This is an exciting opportunity if you have
patient services experience in the foodservice healthcare setting!
Apply now! -**Typical Shift: Monday-Friday**(weekends vary based on
business needs) -Primary Responsibilities: -Drives and fosters a
culture of patient centered care and service excellence, while
improving patient and family experience across the enterprise.
Works with service line leaders for continuous quality improvement.
Manages relationships with key players from the hospital network. -
-50% - Rounds with patients, collecting detailed data regarding
their experience, with a goal of improvement and patient/customer
centered solutions.
10% - Ensures that individuals performing service-related tasks
have the competence to do so without putting the health and safety
of themselves or others at risk. - - - - Behaviors include: - - - -
- - - - -Working as a team for safety - - - - - - - -
-Communicating Effectively to Manage Safety Risks - - - - - - - -
-Optimizing Human and Environmental Factors - - - - - - - -
-Recognizing, respond and reporting incidents - - - - - - -
-Adherence to all operational safety practices and protocols - - -
- - - - -Drives a safety culture throughout the team -10% -
Monitors performance metrics and customer feedback, develops and
implements solutions to achieve agreed upon goals (KPI's). -20% -
Audits -employees through rounding to ensure protocols are being
-followed and patient satisfaction initiatives are met. Provides
-training opportunities as needed. - - -10% - Serve as the liaison
between Support Services, nursing, and other patient care leaders
to enhance patient experience outcomes.Employees who work in
healthcare are required to be fully vaccinated against COVID-19 as
a term and condition of employment, absent a legally required
exception, and are required to report their vaccination status as
required by applicable law and/or client requirements. - Sodexo
offers a full array of benefits including paid time off, holidays,
medical, dental, vision, 401K and access to ongoing training and
development programs, tuition reimbursement, plus health and
wellness programs. -Not the job for you?
We offer Food Service Management positions in a variety of business
segments, including Corporate, Schools, Universities, Government
and Agencies, Healthcare, Senior Living and Sports and Leisure
locations across the United States. -Continue your search for Food
Service Management jobs. -Working for Sodexo:At Sodexo, you will
find the ingredients for a great career in food service management.
With benefits including schedules that encourage work-life balance
and continuing education opportunities, you'll enjoy an improved
quality of life that's unique in the hospitality industry. - What
We Offer: Sodexo offers fair and equitable compensation, partially
determined by a candidate's education level or years of relevant
experience. While the budgeted range for the position is posted,
Sodexo salary offers are based on a candidate's specific criteria,
like experience, skills, education and training. Position Summary:
The Manager 3, Regional Operations Support (ROSI) has overall
responsibility, or a portion of an -on-sight operations area (ie
Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the
Client -executive. - In this role, the ROSI has direct
accountability for executing Sodexo systems, programs, -resources,
tools, and talent management that drives operational excellence and
our service -commitments that are: - Predictable, Reliable, and
Repeatable. - -Primary Responsibilities: -Client / Customer Service
- 20%
Operational Excellence - 20%
Analysis & Decision Making - 20%
- Qualifications & Requirements: Basic Education Requirement -
-Bachelor's degree in a relevant field or equivalent work
experienceBasic Management Experience - 3 years -Basic Functional
Experience - 5 years work experience in facilities (e.g.,
maintenance, plant operations, engineering services, grounds,
custodial/environmental, or transportation) or food (e.g., food
services or operations, concessions, retail sales, store
operations, or vending) services, CTM, or Clinical Nutrition;
-Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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Keywords: Sodexo, Charlotte , Patient Experience, Regional Operations Support, Accounting, Auditing , Concord, North Carolina
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