Patient Experience, Regional Operations Support

Company: Sodexo
Location: Concord
Posted on: May 27, 2023

Job Description:

Unit Description: Sodexo is looking for individuals with high energy who love to teach and solve problems as an Manager 3, Regional Operations Support (ROSI) at a healthcare system in the Charlotte, NC market. -The role -will work as a high-level Patient Experience Manager and will interface with other healthcare professionals to improve the patient experience and lead a team of 1 salaried manager and 40-50 frontline associates. - This position will be the main point of contact for the Patient Services Department and report to the General Manager. -In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: - Predictable, Reliable, and Repeatable. - -This is a fantastic opportunity for a highly passionate, experienced and customer service driven individual. - You thrive in a fast paced environment. - You enjoy critical thinking and are a natural problem solver. - -This is an exciting opportunity if you have patient services experience in the foodservice healthcare setting! Apply now! -**Typical Shift: Monday-Friday**(weekends vary based on business needs) -Primary Responsibilities: -Drives and fosters a culture of patient centered care and service excellence, while improving patient and family experience across the enterprise. Works with service line leaders for continuous quality improvement. Manages relationships with key players from the hospital network. - -50% - Rounds with patients, collecting detailed data regarding their experience, with a goal of improvement and patient/customer centered solutions.
10% - Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk. - - - - Behaviors include: - - - - - - - - -Working as a team for safety - - - - - - - - -Communicating Effectively to Manage Safety Risks - - - - - - - - -Optimizing Human and Environmental Factors - - - - - - - - -Recognizing, respond and reporting incidents - - - - - - - -Adherence to all operational safety practices and protocols - - - - - - - -Drives a safety culture throughout the team -10% - Monitors performance metrics and customer feedback, develops and implements solutions to achieve agreed upon goals (KPI's). -20% - Audits -employees through rounding to ensure protocols are being -followed and patient satisfaction initiatives are met. Provides -training opportunities as needed. - - -10% - Serve as the liaison between Support Services, nursing, and other patient care leaders to enhance patient experience outcomes.Employees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. - Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. -Not the job for you?
We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. -Continue your search for Food Service Management jobs. -Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. - What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Position Summary: The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an -on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client -executive. - In this role, the ROSI has direct accountability for executing Sodexo systems, programs, -resources, tools, and talent management that drives operational excellence and our service -commitments that are: - Predictable, Reliable, and Repeatable. - -Primary Responsibilities: -Client / Customer Service - 20%

• Navigates the client organization through effective communication while influencing and persuading at multiple levels. - Seeks to collaborate for win-win outcomes. -
• Effectively partners with client and Sodexo stakeholders to drive successful outcomes.
• Complies with all client policies and procedures.
  Operational Excellence - 20%
  • Owns, drives, and measures operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Drives change and creates a culture where change is embraced and operationalized. -
  • Brings innovation to client organization through deployment of Sodexo programs and brand.
  • Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.
    Analysis & Decision Making - 20%
    • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes. -
    • Accountable for effective utilization of labor resources.
    • Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.
    • Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. -
    • Effective risk management by ensuring consistent regulatory and legal compliance. -
    • Compliance with supply chain management requirements.
    • Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets. - - -
    • Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
    • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
    • Effectively delegates operational responsibilities to appropriate individuals / positions. - -Safety - 20%
      • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
      • Behaviors include: - Working as a team for safety - -
      • Communicating Effectively for Safety - -
      • Managing Safety Risks - -
      • Optimizing Human and Environmental Factors - -
      • Recognizing, respond and reporting incidents -
      • Adherence to all operational safety practices and protocols
      • Drives a safety culture throughout the team.Talent - 20%
        • Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
        • Creates a culture of continuous learning and development for self and those within the unit assigned.
        • Develops rigorous plans to continually enhance employee engagement and recognition
          - Qualifications & Requirements: Basic Education Requirement - -Bachelor's degree in a relevant field or equivalent work experienceBasic Management Experience - 3 years -Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition; -Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. -

Keywords: Sodexo, Charlotte , Patient Experience, Regional Operations Support, Accounting, Auditing , Concord, North Carolina