Financial Service Rep I (Remote)
Company: Windstream
Location: Charlotte
Posted on: March 19, 2023
Job Description:
DescriptionImportant: Please apply ONLY if you are LOCAL to the
Charlotte Metro Area About the Role: The Financial Services
representative primarily handles various functions associated with
Consumer Financial Services, Windstream's credit policy, fraud, and
LD abuse. What You'll Do:
- Responsibilities include but are not limited to answering
calls, chats, and emails from both internal and external
Customers
- Handling Consumer trace, WLD abuse and manual review
calls.
- Works various audits daily, weekly and monthly, restores
non-pay disconnected accounts, makes outbound calls and enters
simple orders as needed Do You Have?
- Demonstrated customer interface with good negotiating
skills.
- Exhibits competent multi-tasking skills and takes initiative in
diffusing challenging customer contacts.
- Ability to make sound decisions and use proper discretion in
handling customer issues within company guidelines.
- Must be able to work in a team environment and adhere to
company guidelines and practices.
- Experience in Customer Service, Credit or Collections, with a
familiarity with consumer and commercial credit bureau reports,
credit scoring, the Equal Credit Opportunity Act and Fair Credit
Reporting Act a plus.
- Working knowledge of collection practices including
bankruptcies.
- The ability to work flexible hours on a rotating schedule
including evenings, weekends and some company designated holidays
Even Better:
- Bilingual (English/Spanish) skills a plus.
- Previous experience in multi-line telephone communication
skills in collections environment strongly preferred.
- Good telephone and communication skills (verbal and
listening)
- Effective interpersonal skills to interface with internal and
external customers.
- The ability to manage multiple priorities in a fast-paced
environment is essential.
- Proficiency in Microsoft Word and Excel. Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance
Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance About US:
Windstream Holdings, Inc., is a leading provider of advanced
network communications and technology solutions for consumers,
small businesses, enterprise organizations and carrier partners
across the U.S.Actual base pay for this job will depend on the
candidate's primary work location and other factors, such as
relevant skills and experience.QualificationsMinimum Requirements:
High School diploma or equivalent and 2 years experience with 1-2
years directly related to the job. College hours or a college
degree may be substituted for some experience as deemed
appropriate.Job Category: Customer ServicePrimary Location:
US-North Carolina-Virtual Office NC 1.00Other Locations: US-North
Carolina-Charlotte NC, United States
EEO Statement:
Windstream is an equal opportunity employer. At Windstream, we
celebrate the authenticity and uniqueness of our people and their
ideas. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age,
national origin, genetic information, protected veteran status,
current military status, disability, sexual orientation, gender
identity, marital status, creed, citizenship status, or any other
status protected by law, and to give full consideration to
qualified disabled individuals and protected veterans. The diverse
voices of our employees fuel our innovation and our inclusive
culture. Employment at Windstream is subject to post offer,
pre-employment drug testing.
Keywords: Windstream, Charlotte , Financial Service Rep I (Remote), Accounting, Auditing , Charlotte, North Carolina
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