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Billing Analyst II

Location: Charlotte
Posted on: January 26, 2023

Job Description:

Responsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training.

Actively and consistently support all efforts to simplify and enhance the customer experience.
Prepare, review, and participate in approval of changes affecting Charter's billing and call center production environments on a daily/weekly basis.
Assist in the development of software or process requirements.
Develop and document user methods and procedures.
Analyze systems for ongoing performance improvements at user and system levels.
May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing.
Respond to requests made via Change Request Management, Issue Management and on-site support.
May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement.
Train and assist junior level staff as well as system users.
Assist in scheduling workloads and monitoring projects and provide status reports.
Perform other duties a requested by supervisor.

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Knowledge of industry requirements used to support end user cable, data, and telephony billing
Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project

Required Education
Bachelor's degree in Information Technology or related field or equivalent experience.

Required Related Work Experience and Number of Years
Supporting, testing and documenting various information technology and billing systems - 3+


Office environment
Some travel required


Keywords: SPECTRUM, Charlotte , Billing Analyst II, Accounting, Auditing , Charlotte, North Carolina

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