Billing Analyst II
Posted on: January 26, 2023
Responsible for providing technical support and assisting in
developing and implementing related to 3rd party billing systems
used by Charter Communications. Analyze systems for ongoing
performance improvements at user and system levels. May perform
software testing, documentation and provide training.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Prepare, review, and participate in approval of changes affecting
Charter's billing and call center production environments on a
Assist in the development of software or process requirements.
Develop and document user methods and procedures.
Analyze systems for ongoing performance improvements at user and
May provide support for mass adjustments, reporting, interfaces,
security, environments, outage and trouble ticketing.
Respond to requests made via Change Request Management, Issue
Management and on-site support.
May support processing of lockbox tapes; work with Billing
Representatives on keying-in backlog and process measurement.
Train and assist junior level staff as well as system users.
Assist in scheduling workloads and monitoring projects and provide
Perform other duties a requested by supervisor.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to communicate with all levels of management and company
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under
Ability to show judgment and initiative and to accomplish job
Ability to work independently
Knowledge of industry requirements used to support end user cable,
data, and telephony billing
Knowledge of systems used by Cable and/or Telecommunications
industries to support billing, customer services, and accounting
Proficient in Microsoft desktop products including Access, Word,
Excel, Power Point, and Project
Bachelor's degree in Information Technology or related field or
Required Related Work Experience and Number of Years
Supporting, testing and documenting various information technology
and billing systems - 3+
Some travel required
Keywords: SPECTRUM, Charlotte , Billing Analyst II, Accounting, Auditing , Charlotte, North Carolina
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