USPB CAO - High Priority Issue Program Operational Risk Sr Group Mgr C-15 - Hybrid

Company: Citi
Location: Charlotte
Posted on: September 24, 2022

Job Description:

The High Priority Issue Program Operational Risk Sr. Group Mgr. is accountable for management of the U.S. Personal Banking - High Priority Issue Program including managing risk professionals and teams through other managers to effectively challenge the design and execution of corrective actions to address gaps in processes, systems, controls, and monitoring protocols. - The leader will ensure all issues have effective corrective actions plans, are resources appropriated and executed timely. - They will ensure clear transparency on progress and escalate concerns early enough in the process to course correct. - - Additionally, this leader will work closely with control partners in 1st, 2nd, and 3rd line of defense to identify trends to ensure all stakeholder concerns are identified and addressed in issue remediation. - - They will drive analysis of issue mgt. quality themes to prevent future issues and review trends for broader lessons learned. - The Operational Risk Sr. Group Mgr. will work with key partners to develop and distribute regular reporting on issue status, ongoing trends, and performance against key scorecard targets. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of the U.S. Personal Banking High Priority Issue Program. Exercises control over resources, process formulation and planning. -Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget, and planning. This role is an integral member of the functional leadership team within the U.S. Personal Banking Chief Administrative Office - Issue Management Oversight Program. Responsibilities:
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• Manage and monitor the High Priority Issues portfolio for the U.S. Personal Banking organization, inclusive of regulatory matters
• Manage a team of risk professionals to provide Quality Assurance across U.S. Personal Banking issue management teams, forming partnerships at all levels within U.S. Consumer Bank. Support the Compliance Business Control Sr. Group Mgr. in fostering a strong QA partnership with Business Function and Operations Sr. Function Group Management.
• Manage risk professionals and managers of risk professionals to provide effective challenge throughout the issue lifecycle (documentation, root cause analysis, control development, remediation planning and execution, status monitoring and reporting, and closure activities).
• Establish and sustain strong project management disciplines and routines with clear accountability for all deliverables required to complete requisite corrective actions through to issue remediation and closure
• Collaborate with business leaders to find solutions to control issues and achieve common goals by facilitating decisions. Escalate any critical decisions, roadblocks, or delivery issues to management.
• Provide updates, as needed, to management and regulators on issue remediation status including progress against milestones, risk identified, and any other potential impacts
• Establish formal communication process with stakeholders and senior business leaders to ensure timely escalation where required
• Ensure High Priority Issue process alignment, including clear roles and responsibilities, across the U.S. Personal Banking where applicable.
• Significant interaction with a wide range of senior bank and risk management colleagues, as well as other lines of defense including Compliance, Legal, Operational Risk Management, and Internal Audit.
• Develop and routinize standard protocols for end-to-end issue management cycle including data waterfall analysis, enhanced control and monitoring practices, sustainability processes and issue closure evidence Qualifications:
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  • 15+ years of experience
  • Related certifications (CIA, CISA, CFSA, or similar) preferred
  • Proven track record of leading and executing against large and complex Projects and Programs.
  • Ability to work across and build strong partnerships with all functional and business partners.
  • Advanced knowledge of critical regulators, regulatory requirements, and Citi Compliance.
  • Demonstrated understanding of business procedures, financial services, control, and regulatory industry knowledge.
  • Ability to drive multiple programs through to a successful conclusion.
  • Execution focused, evidence of delivering against challenging objectives.
  • Ability to build trustworthy relationships with internal and external stakeholders.
  • Process and Governance - ability to create structure in an ambiguous and rapidly evolving environment.
  • Experience of coaching and developing others and managing a high performing team. Education:
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    • Bachelor's/University degree or equivalent experience, potentially Masters degree and managerial experience ------------------------------------------------- Job Family Group: Risk Management ------------------------------------------------- Job Family: Operational Risk ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting ----------------------------- Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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