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Billing Analyst II

Company: spectrum
Location: Charlotte
Posted on: September 23, 2022

Job Description:

JOB SUMMARYResponsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Prepare, review, and participate in approval of changes affecting Charter's billing and call center production environments on a daily/weekly basis. Assist in the development of software or process requirements.Develop and document user methods and procedures.Analyze systems for ongoing performance improvements at user and system levels.May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing.Respond to requests made via Change Request Management, Issue Management and on-site support.May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement.Train and assist junior level staff as well as system users.Assist in scheduling workloads and monitoring projects and provide status reports.Perform other duties a requested by supervisor.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to analyze and interpret dataAbility to communicate with all levels of management and company personnelAbility to handle multiple projects and tasksAbility to maintain confidentialityAbility to make decisions and solve problems while working under pressureAbility to show judgment and initiative and to accomplish job dutiesAbility to work independentlyKnowledge of industry requirements used to support end user cable, data, and telephony billingKnowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activitiesProficient in Microsoft desktop products including Access, Word, Excel, Power Point, and ProjectRequired EducationBachelor's degree in Information Technology or related field or equivalent experience.Required Related Work Experience and Number of YearsSupporting, testing and documenting various information technology and billing systems - 3+WORKING CONDITIONSOffice environmentSome travel required CBI310 321061-1 321061BR

Keywords: spectrum, Charlotte , Billing Analyst II, Accounting, Auditing , Charlotte, North Carolina

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