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Digital Banking Representative

Company: Varo
Location: Charlotte
Posted on: January 16, 2022

Job Description:

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.
About the Varo Servicing Team
We are a fast paced call center with many growing and changing processes and have a strong focus on the growth and development of our team. We have a tailored program in place designed to allow our reps to take control of their career by focusing on the customer experience. Our best Digital Banking Representatives (or DBRs for short) handle changes with ease by staying up to date with our changing procedures and asking questions to gain clarity. We need people who are excited to solve problems and build the bank of the future! We value flexibility, which is one of the things we are hiring for. Our current call pattern is dictating evening and weekend shifts. If and when that changes, we are looking to hire team members who are willing and flexible to change with the call patterns that will fluctuate with growth, marketing campaigns and times of year.
What you'll be doing

  • You'll spend the majority of your shift on the phone (inbound calls), speaking with customers, listening to their concerns, assisting them with online navigation and providing them with the best solutions. You'll be a pro at problem solving!
  • You will keep our customers safe by meticulously following all banking rules and regulations
  • You will exceed when it comes to logic and solving complex problems
  • You will seek challenges and take them on because you thrive on getting ahead
  • You won't always have all of the answers, but you won't stop at getting them

    You'll bring the following required skills and experiences

    • You have 2+ years of providing customer service and solving customer inquiries and requests in a call center
    • You have experience in a high volume call center, preferably in financial services, escalations, disputes, or other specialized customer service team
    • You have a focus on first call resolution
    • You are a problem solver by nature, even when you don't have all the answers
    • You're flexible and adaptable in our ever changing environment
    • Willingness and flexibility to work during our posted business hours:
    • Weekends 9:00 am -7:30 pm ET
    • Weekdays 8:00 am - 9:00 pm ET

      Some important details to help you decide

      • The class start date is Monday Jan. 31
      • Pay is $19 per hour with the opportunity to earn much more!
      • Location - temporarily remote, but you must reside in UT or NC
      • Benefits start day 1 and are paid 100% for the employee

        We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you.
        About Varo
        Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all digital, mission-driven, FDIC-insured, and designed around the modern American consumer.
        As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.
        We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company's Most Innovative Companies, Forbes' Fintech 50, and earned the No. 7 spot on Inc. 5000's list of fastest-growing companies across the country.
        Varo. A bank for all of us.
        Our Core Values

        • Customers First
        • Take Ownership
        • Respect
        • Stay Curious
        • Make it Better

          Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
          Learn more about Varo by following us:
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          Beware of fraudulent job postings!
          Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail with the pertinent information and contact information.

Keywords: Varo, Charlotte , Digital Banking Representative, Accounting, Auditing , Charlotte, North Carolina

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