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Customer Service, Billing Supervisor

Location: Charlotte
Posted on: January 16, 2022

Job Description:

Are you a proven leader looking for an exciting new leadership opportunity?

Are you ready to take the next step in your career by developing a top team of contact center service/support professionals?

Do you want to feel rewarded as a valued mentor in the leading edge of technology? -Then joining Spectrum is the optimal way to move YOUR CAREER FORWARD!

Spectrum is growing - This is the BEST time to bring your leadership skills and expertise to the exciting field of Telecommunications. We have flexible schedules in a fast paced customer setting.

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes free internet, discounted video and phone services to include international calling features, generous benefits including 401k with full match opportunity and many more!


  • Supervises, organizes, mentors and coaches customer care representatives and leads.
  • Responsible for directing and implementing a broad range of customer care activities to include resolving complex or sensitive customer complaints and difficult telephone calls.
  • Develops and promotes a customer-driven service culture in an effort to improve customer satisfaction and retention.
  • Participates in the performance review of staff.
  • Involved in the skill development of team members through recurring coaching and training sessions.

    -High School Diploma or (GED) equivalent required. Bachelor 's Degree preferred.

    -2-3 years of relevant leadership experience, including 1-3 years in a lead position with proficient level of performance.

    -Coaching and leading experience required.

    -Ability to manage and organize time effectively.

    -Excellent communication and analytical skills required.

    -Customer billing systems or troubleshooting tools preferred.

    -Current/Previous experience in cable/High speed Data services and/or experience in the Telecommunications industry preferred.

    Weekend and Evening Availability Required CCS450 300540 300540BR

Keywords: SPECTRUM, Charlotte , Customer Service, Billing Supervisor, Accounting, Auditing , Charlotte, North Carolina

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