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Supervisor of Billing Operations

Company: IntePros Consulting
Location: Charlotte
Posted on: April 10, 2021

Job Description:

IntePros is seeking a Supervisor of Billing Operations in Charlotte, NC to manage key initiatives for our Fortune 100 Client. Qualified Candidates will have strong SQL experience and a Data Analysis background. Supervisor of Billing Operations Overview: Responsibilities include oversight of team activity and Billing platform data entry and updates to ensure timely completion and overall accuracy. This position reviews and produces reports to track issue resolution, monitor quality and Service Level Agreement (SLA) adherence, track departmental activity and adherence to Billing Operations processes. This position has extensive interaction with Billing Operations team members, internal personnel, billing vendors and other external contacts. Supervisor of Billing Operations Responsibilities:

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Apply knowledge of the billing platform and products.
  • Utilize knowledge of Charter services and products.
  • Review and manage the various application work queues.
  • Work closely with cross functional teams and 3rd party vendors to correct billing errors and minimize opportunities for future inaccuracies
  • Create, improve and make recommendations for internal and cross functional business processes to improve efficiency and minimize errors
  • Analyze billing anomalies and provide impact analysis
  • Publish and present weekly and monthly billing metrics
  • Continuously monitor the integrity of the database by isolating and reporting problems
  • Provide assistance to users as required
  • Report daily, weekly and monthly on team member's throughput
  • Serve as team representation for operational meetings
  • Serve as escalation point for issues
  • Respond to requests made via Change Request Management, Issue Management and On-site support
  • Support Billing Operations management team and provide team support and leadership including planning and scheduling, timesheets/payroll and other personnel related functions
  • Supervise team of analysts Required Qualifications:
    • Knowledge of Billing platforms, including workflows, interfaces and related functionality.
    • Proficient knowledge of Microsoft Office Products, including Word, Excel and PowerPoint
    • Proficient reporting tools including but not limited to SQL Macros, queries and Microsoft Office products Education: Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience.

Keywords: IntePros Consulting, Charlotte , Supervisor of Billing Operations, Accounting, Auditing , Charlotte, North Carolina

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