Automotive Service Consultant

Company: Scott Clark Honda
Location: Charlotte
Posted on: May 8, 2024

Job Description:

Scott Clark Honda -has been serving the Southeast as one of the premier Honda dealers in the Carolinas. Our organization is focused on providing an excellent customer experience, a caring work environment, and a competitive and fun atmosphere. We believe our people are our most important asset. We are in need of -Service Advisors -to help our clients with their vehicle's maintenance and repair needs. -As a Service Advisor, you will be responsible for identifying, selling, and documenting service, maintenance, and repair work for customers while delivering an excellent customer experience. This is a full-time position with regular and predictable attendance required. Scheduled shifts may include evening hours, weekends, and holidays.
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Customer Service Requirements:

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• Genuine desire for our customers to feel valued and cared for throughout their vehicle service
  
• Able to prioritize and manage tasks according to a set process
  
• Precise attention to detail
  
• Disciplined and self-motivated
  
• Computer proficient
  Service Requirements:
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  • Participate fully in required training
    
  • Ability to effectively present information and communicate one-on-one and in small group situations to customers and other employees
    
  • Meet dealership's standards for repair and order production
    
  • Automotive knowledge and experience a plus
    
  • Maintaining Customer Satisfaction scores -at or above company standards
    
  • Effectively document service concerns and advise customer on necessary and suggested services
    
  • Ability to accurately estimate service order pricing
    
  • Experience with Reynolds and Reynolds or other service scheduling software a plus
    
  • Professional appearance and strong communications skills
    
  • Must have a valid driver's license with a clean driving record
    
  • High school diploma or equivalent required, associate's degree or higher preferred
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    How We Will Provide the Foundation for Your Success:
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    • Competitive Wages
      
    • State-of-the art facilities with the latest equipment
      
    • Opportunities for personal and professional growth
      
    • 401(k) plan with company match
      
    • Medical, dental, and vision -insurance
      
    • Paid time-off
      
    • Associate discounts on vehicle purchases, parts and service
      

Keywords: Scott Clark Honda, Charlotte , Automotive Service Consultant, Professions , Charlotte, North Carolina