Tier II - Application Support

Company: TEKsystems
Location: Charlotte
Posted on: May 9, 2024

Job Description:

Description:Responsibilities:- Provide second-level technical support to applications, resolving escalated issues efficiently and effectively -Collaborate closely with Tier 1 support and other internal teams to investigate and diagnose complex technical problems - Develop and maintain scripts and automation tools (Python, Bash, Powershell) to streamline support processes and enhance system monitoring - Conduct root cause analysis and implement permanent fixes to prevent recurring issues- Act as a subject matter expert for our contact center technologies (NICE and Nexidia), ensuring seamless integration and optimal performance - Proactively identify opportunities to improve application stability, performance, and user experience -Document troubleshooting procedures, solutions, and best practices for knowledge-sharing and training purposes -Participate in on-call rotation and provide after-hours support as needed (1 week every 2 months)Requirements:-Bachelor's degree in computer science, Information Technology, or related field-3+ years of experience in Application Support or a similar role-Strong proficiency in scripting and automation using Python, Bash, and/or Powershell-Solid understanding of contact center technologies, with hands-on experience with NICE and/or Nextiva-Excellent problem-solving skills and attention to detail-Strong communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders -Ability to work independently and collaboratively in a team environmentSkills:scripting, application support, powershell, troubleshooting, contact centre, python, azure, azure automation, sre, contact center, NICE, NexidiaTop Skills Details:scripting,application support,powershell,troubleshooting,contact centre,pythonAdditional Skills & Qualifications:AutomationSubject Matter ExpertExperience Level:Intermediate Level


About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Charlotte , Tier II - Application Support, Other , Charlotte, North Carolina