Front Desk Associate
Company: Gold's Gyms of the Carolinas
Location: Harrisburg
Posted on: May 8, 2024
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Job Description:
Position: Front Desk Associate
Overview The Front Desk Associate will greet and direct members,
guests and staff as they enter the gym and provide control of the
front door location. This position will provide assistance to
members' requests along with inquiries about gym operations and
policies as well as perform various administrative duties as
directed by the Gym General Manager or Operations Supervisor.
Responsibilities ---Enthusiastically greets each members and guests
promptly using the proper greeting for time of day to create a
friendly positive entrance and departure to and from the gym.
---Provides security and control to the front door and retail area
of the facility. ---Personally, checks each member into the gym
using the proper check-in procedures. ---Monitor check-ins to
identify delinquent accounts and notifies Gym Operations
Supervisor. ---Register all guests into the gym using proper
registration procedures. ---Ensures that guests and appointments
are directed to the appropriate fitness consultant in a prompt,
professional manner. ---Answers phone by the third ring in a
professional and courteous manner and uses proper phone greeting
techniques. ---Addresses caller's requests and/or takes appropriate
messages noting caller's name. ---Registers all telephone inquiries
in the script pad and in the Master Production Binder and transfers
the call to the appropriate Fitness Consultants. ---Responsible for
following up on telephone inquiries to ensure that the appointment
was booked properly. ---Responds immediately to member requests,
inquiries and concerns. ---Maintain neat appearance and wear proper
uniform attire with nametag while on duty. ---Distributes keys,
towels and other materials as needed. ---Processes retail and
concession sales. ---Attends all staff meetings as directed.
---Responsible for gym walk-thru as designated in walk-thru log.
---Follow proper opening and closing procedures as instructed in
the FDA training manual. ---Logs all maintenance concerns that are
reported. ---Follows and reports any safety concerns. ---Notifies
management of gym incidents that requires incident reports.
---Works when scheduled and adheres to company attendance policies.
---Performs other reasonable work assignments as directed by the
Gym General Manager and/or Operations Supervisor to include but not
limited to light cleaning and picking up of weights.
Qualifications ---High school diploma or equivalent required.
---Excellent customer service skills are required. ---Ability to
communicate effectively with both staff and members. ---Ability to
communicate effectively verbally, non-verbally and in writing is
required ---Understanding of basic accounting principles is
required. ---Understanding of basic cash processing procedures is
required. ---Functional computer skills are required. ---Ability to
multi-task. ---Must be able to work a flexible work schedule to
include holidays and weekends. ---Must be able to lift 25lbs
repeatedly and stand for extended periods of time ---Uphold Gold's
Gym Vision, Mission, Values and code of conduct
Gold's Gym is growing and looking for new team members to help us
redefine strength. We'll challenge your skills, talents and
abilities and reward your every success.
Benefits: ---Free Gold's Gym Membership to over 13 locations in the
Carolinas! ---15% Employee Discount on Clothing and Products
---401K benefits ---Ability to earn extra income in commissions and
bonuses
Keywords: Gold's Gyms of the Carolinas, Charlotte , Front Desk Associate, Other , Harrisburg, North Carolina
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