Restaurant Shift Leader
Company: Mod Pizza
Location: Indian Trail
Posted on: May 9, 2024
|
|
Job Description:
At MOD, we believe companies can and should be a source for good
in the lives of the people they employ and the communities they
serve. Our purpose is measured by the positive social impact we can
make together.We recognize the value in second chances. Individuals
with criminal histories that are seeking stable employment as a
step in their journey are encouraged to apply.Compensation: $13.00
/ hour + $3.88 average hourly tips*Average hourly tips based on
2023 reporting. Actual tips may vary based on a variety of factors
including location and hours.Restaurant Shift Leaders are also
eligible for:5 paid vacation days per yearPaid sick timePaid
parental leaveA free shift mealAccess to MOD's Employee Assistance
ProgramThis role is medical/dental/vision/basic life/disability
insurance and 401(k) retirement eligible when minimum service and
average hours are satisfied.SummaryAs a Restaurant Shift Leader at
MOD you have the opportunity to build your leadership skills and
style. You will drive store operations during scheduled shifts.
Your goal is to model, teach and demonstrate the MOD's purpose in
all interactions. You are responsible for setting the Squad up for
success for the shift. You will set the example and guide the
Squad, delivering the best possible MOD experience.In this job, you
will flex to the needs of the store, sometimes leading, sometimes
doing, but always keeping the MOD experience at the front of your
mind.Key ResponsibilitiesSet and sustain the tone of the shift by
keeping the energy high. Create a positive vibe and welcoming
atmosphere for both Squad and customersResponsible for quality and
safety of all food. This includes tasting food, checking that food
is prepped and stored to standards and reporting any product
outagesListen, acknowledge and resolve any Squad member and/or
customer concerns. Escalate issues that require resolution to the
store coach or GM as appropriateKeyholder responsible for cash
within the shift in an accurate mannerTake inventory and place
orders as needed and directed by the GM Conduct coaching in the
momentManage shift duties checklists and address/escalate any
equipment malfunctionsFocus on the growth and well-being of the
Squad and celebrate winsMOD values are demonstrated when
you:Embrace change and seek to learn and improve every day. It's
not perfection, it's a commitment to progressFocus on finding the
solution, not dwelling on the problemBe generous with your time.
Show patience and grace when answering questions and be of service
to othersExpress appreciation for the generosity of othersShow
compassion, understanding, and willingness to support others
without judgmentPlay a proactive role in creating a safe
environment for all customers and squad membersDemonstrate and
embody MOD culture and standardsRequired QualificationsMinimum 6
months in the All Star position and demonstrate quality coaching,
training and multi-tasking within the shift (any exceptions require
DM approval, with RD visibility)Minimum of 1 year of customer
service or restaurant experienceMust be at least 18 years
oldPrevious experience coaching, teaching and inspiring
othersProven success in following and enforcing processes and
standards; correcting and coaching in a compassionate
mannerCustomer service skills and a proven ability to remain calm
and focusedMust obtain a food safety certification and/or alcohol
beverage certification within 30 days of your start date or sooner
where required by law.Preferred QualificationsExperience
successfully providing on-the-job training to others in a rapidly
changing environmentExperience as a shift lead in a retail
environmentPhysical RequirementsAs a member of our Squad, you must
have the ability to work in an open kitchen environment, rotating
between front and back of house. This requires walking, bending,
twisting, reaching, stooping, kneeling, crouching, carrying,
pushing and pulling, and in general handling or moving objects
weighing up to fifty pounds. You must also have the ability to
operate hand-held appliances, sharp knives, and various kitchen
equipment including but not limited to the industrial can opener,
dough press, industrial dishwasher, very hot oven, etc. Depending
on the location, you may need to go up and down stairs and/or use
an elevator. You must also have the ability to communicate and
exchange information quickly in English with Squad members and
others.Working Conditions High noise levels due to operations,
customers and overhead music May be indoor or outdoor setting
depending on store (varied weather conditions are expected);
including delivering order curbside to the customer Varying
schedule to include evenings, holidays and extended hours as
business dictates Will work near moving or mechanical parts Will
work inside a walk-in refrigerator and freezerThis Job Description
is not intended to be all-inclusive. Other related duties may be
assigned to meet the ongoing needs of the organization. At MOD, we
believe in creating a world that works for and includes everyone.
To request a reasonable accommodation to complete an application,
job interview, and/or to otherwise participate in the hiring
process, please contact applicantADA@modpizza.com. In addition,
some states have working restrictions for employees under 18 years
of age. Please reach out to your GM if you are under 18 years old
to determine if this applies to you. MOD is a fair chance
employer.Stories From The JourneyNearest Major Market:
CharlotteNearest Secondary Market: ConcordJob Segment: Kitchen,
Food Service, Hospitalityby Jobble
Keywords: Mod Pizza, Charlotte , Restaurant Shift Leader, Hospitality & Tourism , Indian Trail, North Carolina
Click
here to apply!
|