Cnslt - Business Tech Anly - Cash Management Client Implementation Specialist - Payments
Company: Disability Solutions
Location: Charlotte
Posted on: May 9, 2024
Job Description:
Job Description:Serves as the primary technical point of contact
for CashPro Connect Payments implementations. Acts as liaison
between the business unit, clients, and vendors. Utilizes complex
applications to enable clients to test their ability to use the
product offering successfully. Routine accountability is for both
technical and treasury management knowledge and capabilities,
typically as an individual contributor. IT or Business
Administration degree preferred, or substantially equivalent
experience. Typically requires a minimum of 5-7 years of applicable
experience.Responsibilities
- Assist Payment Origination clients in readying their computer
applications and business processes and provide guidance to clients
during the EDI implementation process.
- Manage multiple new and maintenance requests
simultaneously.
- Interact with various internal bank and external resources to
complete implementations successfully including Fulfillment,
Technical, LOB Operations, Vendor, International, Data
Transmission, and Product Management resources.
- Educate and counsel customers regarding payment networks, EDI
message standards, data communications, and security issues with a
strong focus on the ACH network as well as Wire Transfer and Check
Processing including documentation (i.e. file specifications) the
client will use as a guide for their internal development.
- Explain all aspects of the requested EDI services.
- Participate in technical kickoff meetings, gather necessary
requirements to meet client objectives, perform setups, recommend
and conduct end to end testing, and monitor initial live
files/activity once in production.
- Ensure the client is able to use the EDI services
effectively.
- Maintain and/or contribute to a project plan for client and
internal use.
- Act as the single technical point of contact for client
inquiries and guidance during the EDI implementation process.
- Initiate transition to client support services upon completion
of successful monitoring of live files/activity.
- Provide consultative guidance as necessary for internal
constituents including Sales, Fulfillment, Product Management, and
LOB Operations partners.Requirements
- Cash management background with knowledge of electronic
payments
- Previous experience as a project manager or business analyst in
cash management implementation, operations, customer service,
technical consulting, sales, or systems
- Previous positions must have included extensive customer
contact
- Familiarity with the ACH network and related bank services
- Strong interpersonal and project management skills to achieve
cooperation/coordination of multiple tasks performed by other
business units w/in the bank
- Presentation skills are necessary
- The ability to communicate effectively with multiple levels in
the customer organization
- The ability to deal effectively with multiple deadline-driven,
customer-sensitive projects and tasks
- Very strong time management and task prioritization skills
- The ability to communicate clearly and concisely both verbally
and in writing
- PC proficiency - experience with Windows and all Microsoft
Office applicationsShift:1st shift (United States of America)Hours
Per Week: 40
Keywords: Disability Solutions, Charlotte , Cnslt - Business Tech Anly - Cash Management Client Implementation Specialist - Payments, Accounting, Auditing , Charlotte, North Carolina
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