Welcome Coordinator, Bilingual Spanish Required
Company: Oak Street Health
Location: Charlotte
Posted on: April 25, 2024
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Job Description:
Company: Oak Street HealthTitle: Welcome CoordinatorRole
DescriptionThe purpose of the Welcome Coordinator at Oak Street
Health is to create an inclusive environment for anyone who walks
through our doors and to make a positive first and last impression
on our patients. Welcome Coordinators are the face of our clinic
and the glue that keeps our center operations efficient. Welcome
Coordinators perform various administrative tasks that allow our
broader teams to execute on creating an unmatched patient
experience, deliver the best care anywhere and make Oak Street a
great place to work. Welcome Coordinators juggle tasks such as
scheduling patient appointments, managing inbound and outbound
phone calls, as well as managing administrative tasks including fax
and mail distribution. Welcome Coordinators are expected to be
friendly and highly flexible.Welcome Coordinators are a part of our
Service Team and report to the Practice Manager. The main focus of
the Service Team is creating a seamless experience for our patients
and community members. Welcome Coordinators are responsible for
delivering excellent, high-touch assistance to our patients and
guests everyday.Check out this pamphlet for a sneak peek into the
life of an Oak Street Welcome Coordinator!Core
Responsibilities:Welcoming patients and guests Conducting visit
check-in and assisting patients with required formsCollecting
co-paysUpdating patient information and making changes in
electronic medical record platformScheduling/rescheduling
appointments within electronic medical records platformManaging
phone lines by answering, taking messages, and conducting outbound
calls as instructedManaging faxes in the electronic fax
platformMaintaining the cleanliness of the Welcome and Community
Room areasMay be required to float to other centers in the region
on an infrequent basisOther duties as assignedWhat we're looking
forRequiredStrong computer skills required and basic knowledge of
Google SuiteProfessional phone etiquetteFluency in Spanish, Polish,
Russian, or other languages spoken by people in the communities we
serve (where necessary)US work authorizationStrongly
preferredExperience in customer service setting strongly
preferredSome college preferredOther SkillsA flexible and positive
attitudeA welcoming and nurturing attitude toward our patient
population of older adultsHigh level of integritySomeone who
embodies being 'Oaky'What does being 'Oaky' look like?Radiating
positive energyAssuming good intentionsCreating an unmatched
patient experienceDriving clinical excellenceTaking ownership and
delivering resultsBeing relentlessly determinedWhy Oak Street
Health?Oak Street Health is on a mission to 'Rebuild healthcare as
it should be'', providing personalized primary care for older
adults on Medicare, with the goal of keeping patients healthy and
living life to the fullest. Our innovative care model is centered
right in our patient's communities, and focused on the quality of
care over volume of services. We're an organization on the move!
With over 150 locations and an ambitious growth trajectory, Oak
Street Health is attracting and cultivating team members who embody
'Oaky' values and passion for our mission.Oak Street Health
Benefits:Mission-focused career impacting change and measurably
improving health outcomes for medicare patientsPaid vacation, sick
time, and investment/retirement 401K match optionsHealth insurance,
vision, and dental benefitsby Jobble
Keywords: Oak Street Health, Charlotte , Welcome Coordinator, Bilingual Spanish Required, Other , Charlotte, North Carolina
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